GENERAL QUESTIONSCONTROLS & ALERTSMANAGING THE APPGENERAL QUESTIONS
Is there a fee to use the app? No. It is provided to you free so you have more control over your debit card. >>Back to the topHow many cards can I register? Unlimited. But the card(s) must be debit cards issued from Upper Peninsula State Bank.>>Back to the topCan I use SecurLOCK with my Upper Peninsula State Bank Credit Card? This service is not yet available for credit cards.
>>Back to the topWhy do you need my email address? Your email address is needed in case you forget your password and need to reset it.>>Back to the topCONTROLS & ALERTS
What is a real-time alert? It is an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category. >>Back to the topBy turning my card off am I closing my account? No. Using the card controls does not change the status of your account.>>Back to the topHow long does it take for a control or alert setting to take effect? Settings take effect immediately after you set and save the option.
>>Back to the topIf I have my card turned off will my recurring transactions go through?
Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well.
>>Back to the topCan I use My Location, My Region and International at the same time? Where My Locations and My Region work independently or together neither can be used in conjunction with International.
>>Back to the topI turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why? In the app go to Transactions, find the one that was denied and open it. Tap the image so it rotates and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.
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What are Alert Preferences? Alert Preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount.
>>Back to the topMy alerts are supposed to notify me of every transaction, but I am not receiving them
. Only the primary device will receive alerts. Use the settings menu in the app to verify your device is set as primary.
>>Back to the topMANAGING THE APPIf I get a new smartphone, how do I begin using the service again? Just download the app to your new smartphone and login with your current user id and password. You can then set your controls and alert preferences. You do not need to re-register your debit card.>>Back to the topI received a new card number. Will it be automatically updated in the app? You will have to add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to "unmanage" the old card.
>>Back to the topWhat if I need help with the app? There is a "Help" function within the app as well as the "Contact Us" feature, where you can send an email to us (Upper Peninsula State Bank). You can also call us at the number listed in the app.
>>Back to the topHow long will my transaction history display? The last 50 transactions will display in the app for thirty calendar days.
>>Back to the topMy pending purchase shows it is for more than I paid. Why? Some merchants send pre-authorizations at higher amounts to verify the card is active and the account has available funds. For example, a $25 gas purchase might display as $126. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.
>>Back to the topI only want to manage one of my cards, but they're all being displayed. To select the card(s) you wish to manage, go to the Menu and choose Manage Portfolio. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.
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How do I access the Menu or log out? Press the icon that has three stacked lines to reach the Menu. This icon is usually found in the top right corner of your screen.
>>Back to the topHow do I get more information about the features and functionality of the app? Detailed information can be found throughout the app. Help can be found at the bottom of the login page and listed in the Menu. On specific pages such as the My Location page, tipping the "i" next to My Regions will open a window with detailed information on how the control works.
>>Back to the topWhat if my smartphone is stolen? How secure is the app? The app requires a password for access. Also, there is no personal information stored on the smartphone. The app only displays the last four digits of your card so your card information is secure.
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Is Touch ID available on Android phones? Not at this time.
>>Back to the top>>Return to SecurLOCK information page